Refund Policy

This policy applies to all paid BuildAlly subscriptions and related services.

Customers are encouraged to evaluate the platform through a personalized demo and the 7-day trial before purchasing.

The ₹999 trial fee is a one-time charge for a 7-day evaluation and is credited in full towards the first payment on any monthly or annual subscription.

Subscriptions are billed in advance on monthly or annual plans and renew unless cancelled.

Fees are generally non-refundable because customers can evaluate before purchase, but BuildAlly may approve refunds for duplicate charges, billing errors caused by BuildAlly, or prolonged service outages attributable to BuildAlly.

Unused subscription periods, missed cancellations before renewal, implementation, onboarding, consulting, custom development, and third-party fees are non-refundable.

Customers may cancel future renewals at any time. Cancellation does not refund the current billing cycle, and customer data is not automatically deleted after cancellation or suspension.

Refund requests should be submitted to support@buildally.in with account details, payment information, and the reason for the request. We aim to review requests promptly.

Approved refunds are returned to the original payment method and processing time depends on the payment provider.

Updates become effective when published with a revised Last Updated date.

Questions regarding billing or refunds may be sent to support@buildally.in.